Returns Policy
1. Returns and Exchanges:
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At Iconz, your satisfaction is our priority. If you're not completely satisfied with your purchase, we offer easy returns and exchanges within 30 days of receiving your order.
2. Eligibility Criteria:
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To be eligible for a return or exchange, the T-shirt must be in unused, unwashed condition, and in its original packaging.
3. How to Initiate a Return or Exchange:
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Contact our customer support team below within 30 days of receiving your order to start the return or exchange process. Kindly provide your order number and details about the item.
4. Return Shipping:
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Customers are responsible for return shipping costs, unless the return is due to our error (e.g., you received an incorrect or defective item). We recommend using a trackable shipping service.
5. Refunds:
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After receiving and inspecting your return, we'll notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original payment method within 15 business days.
6. Exchanges:
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For exchanges, the replacement will be shipped once the original item is received and inspected.
7. Non-Returnable Items:
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Certain items, such as personalized or final sale items, may not be eligible for return. Please check the product description before purchasing.
8. Contact Us:
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If you have any questions regarding our returns policy, feel free to contact us.
Note:
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Iconz reserves the right to update or modify this returns policy at any time without prior notice.
Thank you for choosing Iconz!